Shipping and Refunds Policy

Shipping Policy

Orders are usually processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping Options

Price

Shipping (Order $60 or less)

$9.99

Shipping (Order over $60)

Free

NOTE: We are not responsible for shipping carrier delays.

International Shipping Policy

Currently we do not offer international shipping. 

Refunds Policy

Refunds Policy
We accept returns within 30 days of delivery, provided the mat is unused, in original condition, and in its original packaging. Return shipping costs will apply. 

In the event that your order arrives damaged in any way, please email us as soon as possible at brittany@sableandsaltco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorised, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 3-5 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 3-5 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at brittany@sableandsaltco.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order minus shipping if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping on orders over $60. Currently we only ship within Australia

How long does it take to receive my order?

Orders will be processed within 3-5 business days (Monday to Friday, excluding holidays). Pre order Items will be processed within 3-5 days of arrival. 

How will my order be shipped?

Your order will be shipped by an Australian courier services, depending on your shipping address

What are your shipping costs?

Free shipping on orders over $60. 
Flat Rate of $9.99 for orders under $60. 

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address, no guarantees can be made after the order has been sent. Keep in mind that if a rerouting fee occurs this may be charged. 

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